Store Policies

NOTE to EU customers: Prices are shown IVA/VAT 22% excluded. Taxes, if applicable, will be automatically added when logged and during the cart checkout procedure.

General conditions

Since a customer has paid, we understand that you accept all sales conditions on our site, and you are committed to making the order ready and completed until shipment.


Prices on the site are indicated without VAT (22%), which will be applied automatically at the time of the check out if the customer is part of the European Economic Community. Otherwise it will not apply and each customer will pay tax at the time of importation into their own country.

Supply of products

The figures are sold unpainted and some need an assembly. The riders in the separate miniatures ARE SOLD WITHOUT HORSE with the exception of complete characters. The HORSE MUST BE ORDERED SEPARATELY by selecting it from the list that is in every rider.

Shipping delay.

We are normally able to ship orders within 3-4 business days. Sometimes, however, some items must be re cast and then the time to process your order can be increased untill 15 - 20 working days.

Registered Mail

For registered mail shipment, receipt is issued. So it can be traced untill the italian border, Then it is possible to follow the shipment, inserting the tracking number in the Mail service website of your country It takes from 4 to 7 days in Europe but sometimes may be delayed for various reasons. For the rest of the world, takes from 7 to 15 business days to arrive at their destination but in some cases this delay could be longer. Please always enter a valid address where there is someone for delivery. Could be better a job address. You will be notified when the package was shipped and indicate a tracking number. We disclaim any responsibility for any loss or theft during transport.

Express Courier

The dispatch by express courier DPD only available in Europe, is tracked and traced at the site of DPD. The  delivery time for a parcel to arrive to destination is from 3 to 6 working days, depending on the destination country. For those who have a code to the door instead of the name (in some French cities), please indicate this on your Mirliton account and in the address for shipment. Always indicate a valid address where there is someone to receive the package. You will be notified when the package was shipped with the tracking number. We disclaim any responsibility for any loss, theft  or damage of goods during shipment.